GetControl™
—Repeatable and Sustainable Excellence
Delivering consistent service levels through effective operations is a must. Inforonics GetControl™ solutions provide our clients with the ability to collaboratively outsource those functions that don't enhance IT's value. Our solutions bring focus and visibility into operational processes so that time, effort, and budgets are spent on key initiatives.
Technical and Customer Support
- Tier 0 – Tier 2 Support
- Service Quality Tracking and Support
- Workflow and Knowledge Management
- Application Quality Reporting
- Custom Scripting
Incident Management Outsourcing
- Customized Multi–Level Tiered Support
- Remediation and Escalation
- Event and Defect Categorization
- Escalation and Priority Management
- Off–Hour and Weekend Support
Remote Managed Services
- Guardian℠ Infrastructure Management Services
- Insight℠ Monitoring & Escalation Services
- Monitoring and Event Management
- Network and Firewall Management
- Server and OS Management
- Data Center Automation
- Vendor Management
Hosted Managed Services
- Guardian℠ Infrastructure Management Services
- Insight℠ Monitoring & Escalation Services
- Cloud and SaaS Planning
- Life–cycle Release Management
- Web Tracking and Analytics
- Security, Capacity and Performance Management
Free Quotes &
Assessments
Traction is the key to consistency, and consistency is the remedy for chaos.
GetControl™ Solutions
Provide everything you need for operational support and a sustainable world class platform for your business services.
