The foundation of Service Availability Management (SAM) is basic IT infrastructure monitoring and management.

With the increasing complexity of today's IT and hosting environments, it is essential that best practices are adhered to for keeping infrastructure running at an optimal level. Monitoring and management services need to be performed by IT professionals who know what to monitor and, when necessary, know how to quickly resolve availability and performance issues in the IT infrastructure layer.

Infrastructure Management

Inforonics has a long and successful track record of providing monitoring and management services in support of servers, network devices and IT infrastructure. We can deliver these services in our Tier 1, SAS70 data center, in our clients' data centers, or in a third-party data center. Our position is that our clients should choose the data center option that makes the most sense for them, and we will deliver our services there.

Infrastructure Monitoring

Whether you choose an Inforonics monitoring solution, with fault verification and escalation to your own IT team, or a fully managed solution that includes triage, escalation to Inforonics IT resources, troubleshooting, and resolution of verified alert conditions, Inforonics can design and deliver the right IM solution for your Service Availability Management needs - up to 24x7.
Inforonics' Infrastructure Monitoring and Management Solutions include the following:

• Real time and historical performance and quality metrics for System Resources: CPU, memory, load, disk space
• Services
• Hardware components
• Port availability
• Environmentals

Fault verification including either:

• Escalation to the client or third-party, or
• Full management: remediation and restoration by Inforonics according to standard industry practices or client-defined run book processes

Inforonics InSight^SM Monitoring and Escalation Service

Inforonics Guardian^SM Management Service

IT Infrastructure Management and Monitoring